Getware Documentation

Registration and Login

1. Navigate to app.getware.ai and sign up with your gmail or create a new account
2. Using your login credentials, log into app.getware.ai and you will be redirected to your Getware dashboard

Gong Integration

1. On the top right corner of your dashboard, click on your profile picture, and from the Integrations select Connect Gong. This will redirect you to the Gong authentication page.
2. After authenticating your Gong account you will be redirected to your Getware dashboard with a green button next to the Gong integration option.
3. After successfully connecting your Gong account, all of your recorded meetings within the past three months will be automatically pulled out and a list of those meetings will be displayed on your dashboard. Getware will then start processing the calls (Usage section below).

Zoom Integration

• Connecting Zoom Account
1. On the top right corner of your dashboard, click on your profile picture, and from the Integrations select Connect Zoom. This will redirect you to the Zoom authentication page.
2. After authenticating your Zoom account you will be redirected to your Getware dashboard with a green button next to the Zoom integration option.
3. After successfully connecting your Zoom account, all of your recorded meetings within the past month will be automatically pulled out and a list of those meetings will be displayed on your dashboard. Getware will then start processing the calls (Usage section below).
• Uninstallation
There are two ways to uninstall Getware app: 1- through your Getware dashboard, 2- through your Zoom account:
1. Uninstallation through your Getware dashboard:
   1. Log into your Getware account
   2. In your dashboard, click on your profile picture, and from the Integrations click on Zoom is Connected. This will disconnect your Zoom account and Getware can no longer communicate with your Zoom account and cannot access your recorded meetings/calls. Furthermore, all your data on Getware will be removed.
2. Uninstallation through your Zoom account:
   1. Log into the Zoom App Marketplace
   2. Click Manage > Installed Apps (or search for the Getware app).
   3. Click on the Getware app
   4. Click Uninstall.

After you have successfully uninstalled the Getware app, all of your data on Getware will automatically be removed after 10 days starting from the date of uninstallation.

Usage

• After connecting your Zoom or Gong account, our platform downloads your recorded calls, transcribes them, extracts the topics discussed in the calls, important questions and their answers from the transcription, and customer insights from the calls through the leverage of AI and state-of-the-art Natural Language Processing (NLP) algorithms.
• By clicking on the title of a video, you will be redirected to a new page with the recorded meeting/call and its transcription, title and date of the meeting/call, together with a "Topics" and "Key Questions and Answers" panels that lists all the important topics plus key questions and answers discussed in the meeting/call.
• To better navigate through the content of your recorded calls, we have designed a very basic search engine and put a search bar on top of your dashboard.

Support