Getware Documentation

Registration and Login

1. Navigate to app.getware.ai and sign up with your gmail or create a new account using username and password
2. Using your login credentials, log into app.getware.ai and you will be redirected to your Getware dashboard

Integrations

1. On the top right corner of your dashboard, click on Integrations. This will redirect you to the integrations page that contains all of the third-party apps that can be integrated with Getware. Here's a list of supported third-party apps:
   1. Zoom
   2. Google Meet
   3. Gong
   4. Hubspot
   5. Salesforce
   6. Slack
   7. Productboard
   8. Zendesk
2. Find the third-party app that you would like to add to your Getware instance, click on it, and follow the steps.
3. After successfully connecting one of the apps, Getware kicks off pulling out and processing the data (see section Usage below)
4. In order to uninstall any of the connected apps, simply click on the 'connected' button. After approving the uninstallation, we disconnect the app from Getware.

After you have successfully uninstalled a third-party app, all of your data on Getware will automatically be removed after 10 days starting from the date of uninstallation.

Usage

• After connecting a third-party app, Getware pulls out the data. (If data is in the form of recorded audio/video, we first transcribe the recordings). Then, Getware extracts the topics in the data, important questions-answers, and customer insights through the leverage of AI and state-of-the-art Natural Language Processing (NLP) algorithms.
• By clicking on any of the customer annotations, the source pops up. For example, if the source is a recorded video, the pop up includes the transcription, title and date of the meeting/call, together with "Topics" and "Key Questions and Answers" panels that list all the important topics plus key questions and answers discussed in the meeting/call.
• To better navigate through the content of your data, e.g. recorded calls, we have designed a very basic search engine and put a search bar on top of your dashboard.

Support